Sunday, October 25, 2009

Is Restaurant Service Important?

I've been visiting many local restaurants with my family because. We like to dine out from time to time, and it is also a nice family time. Kids could be handful sometime, and that's one of the reasons that we try to pick and choose those that are more kids and family friendly.

There are some restaurants that we keep visiting over and over again, and there are some that we visited once and have no plan to visit again. Stacy St. Pierre's blog entry is trying to find an answer to this question – If you had ok food but the service was amazing, would you go back?

One of the bad service restaurants that we have visited in the last several months was Orchid Chinese restaurant in South Burlington. Food was OK, but the service was not good at all.

We went there with several family members, and there was 11 of us. It was good that we were able to pick and chose what we liked, but at all times those employees were monitoring us like we were about to steal something. They kept looking what plates are we taking, have we use this and that, etc.

At one time one of the employees snapped at one of our kids fir talking a little bowl for ice cream, instead of taking some other plate. That put everything over the top. It was really uncalled for. As a matter of fact, there was not labels next to any of the plate, bowls, and silverware. How are we supposed to know this stuff if we are not told or made aware of in some way.

The whole experience was bad that I couldn't wait to leave. After we left, we all agreed that service was bad, and we all agreed to never recommend this place to any of our friends. As a matter of fact, we shared that story when ever the conversation ended up bening about service, or good and bad placed to eat.

So, to answer Stacy's question – I would not go back to any place where service was poor, nor I would recommend it to anyone. I would advise against it.

No comments: